Automatic emails: pre-work, reminders and survey
What learners receive and when, and how to set the content.
Owners & adminsInstructors
| When | |
|---|---|
| On registration | Confirmation with ticket (QR code), calendar invitation and a link to manage the booking |
| 14 days before | Pre-work (if set on the course) |
| 7 days and 1 day before | Reminders |
| 2 hours before | Today's join details |
| 2 hours after the end | Survey (if a survey link is set) |
| When issued | Certificate link |
- Open Events → Courses and choose the course.
- Under Delivery settings, add the pre-work text and the survey link.
- Save. Every class of the course uses them.
TIP The Events detail shows Pre-work and Survey as Set or Not set, and Home reminds you when a class with registrations is close and has no pre-work.
Next: Check people in →